Terms and Conditions

For participation in the Ipsos iSay Panel ("Terms and Conditions")

To become a member of the Ipsos iSay Panel (the "Panel"), the worldwide consumer panel of Ipsos, run by Ipsos Interactive Services SRL ("IIS", "we" or "us"), which is part of Ipsos Group, you need to be a resident of United Kingdom, be 16 years old or over and accept these Terms and Conditions (the "Panel Member" or "you"). We offer our Panel Members the chance to participate today in the testing and evaluation of tomorrow's services and products and express your opinions on a wide range of issues. Your voice represents the voice of thousands!

By accepting these Terms and Conditions, you confirm that you are eligible to be a Panel Member and agree to notify IIS immediately of any event that could affect your eligibility as a Panel Member.

Ipsos Interactive Services SRL is a company incorporated and registered under the laws of Romania, having its registered office at 319 Splaiul Independentei, Sema City Building 1, Bucharest, 6th District, 060032 and bearing Sole Fiscal Number 12998681.

Content

1. Joining the Panel

Subject to the requirements mentioned above, everybody is free to apply for membership in the Panel in order to participate in survey opportunities and research activities that are made available by IIS. By becoming a Panel Member, you agree to receive invitations and/or notifications to participate in surveys and other research activities. Nevertheless, we reserve the right to deny membership, without any requirement to justify such a denial.

Membership is open to employees of the Ipsos Group, subjected and according to internal Ipsos Group’s decisions and rules. Membership is not open to members of the immediate families or relatives of the employees of the Ipsos Group.

2. Use of Your Personal Information

The personal information or information collected about you will be treated in the strictest confidence and in accordance with all applicable laws, regulations and rules including those relating to privacy and data protection. Our Panel Privacy Policy explains how we process your information we collect, when you join our Panel, take part in surveys opportunities and research activities or use our website or our mobile application . Our Panel Privacy Policy is an integral part of these Terms and Conditions. Check here the full Privacy Policy (including our Cookies Policy ).

As part of this undertaking, we promise that:

Other than in relation to this Panel, we will not try to sell you anything or pass your personal information to any third parties for marketing or sales purposes.

Your individual responses to surveys will be processed in a manner that ensures appropriate privacy and security and will only be used grouped with other confidential responses, unless you explicitly consent otherwise.

Refusal to answer a particular question in a survey you are invited to or refusal to participate in a survey will have no consequences with regard to your membership.

You can ask to be removed from the Panel and end your membership at any time or opt-out via the process described under the Termination/Inactivation of Membership section.

3. Email Policy

As you have voluntarily registered in the Panel and confirmed your email address, you should not mark emails or other communication received from us as spam or unsolicited communication, and you might be responsible for any resulting damage to IIS.

Depending on your mail-box security settings, the survey invitations you receive from us might be directed to your bulk / junk mail or similar folder. To avoid this, please add the [email protected] address to your address book.

4. Registration of Background Information

With respect to the statistical analyses that IIS delivers to its clients, IIS needs certain demographic and personal information about you, including confidential and/or sensitive information, such as your income.

Providing IIS with this personal information is a condition for participation in any surveys as it would otherwise not be possible for us to determine whether your participation in any survey would meet such survey's criteria. We also ask some basic details about your household and any children you may have and in respect of which you are the parent/legal guardian.

During the registration process and during your participation in our research surveys, you agree to provide only true, accurate and complete information and agree to update the Panel account related information that you supplied to ensure it remains up to date and accurate.

Each person is entitled to open, use and maintain Panel registration via only one (1) account, and the account is dedicated and uniquely specific to the individual who has registered for panel membership. Once registered to the Panel, the membership is not transferrable to any other individual or entity.

IIS reserves the right to allow only one (1) account or only some accounts to be used within the same household, for participation in a specific survey or research activity.

5. How Does the Panel Work?

Panel Members will receive relevant survey invitation links by email, SMS or other electronic communication from IIS (according to the preferences set by you in your account). There is no obligation for you to answer such surveys, your participation is always voluntary. Each survey is only to be answered once. Please do not mark emails, SMS or other electronic communications received from Ipsos iSay as spam, so you can continue to receive survey invitation links. IIS is not bound to send surveys to all Panel Members for each new survey; nor can IIS guarantee a minimum or a maximum number of surveys per year.

IIS has taken high data safety measures. Still, should any viruses appear in the communication means sent to you, IIS is not liable for the consequences that such cases may entail and thus no compensation may be claimed from IIS for this.

6. Acceptable Use and Participation

When made available, as a Panel Member you will also have access to the member community and other social interaction features. You understand that any messages, opinions, information, pictures or any other materials used, posted, uploaded and/or submitted by you or other Panel Members are the sole responsibility of the person who posted such material/content. You agree that you will not post or upload any material that:

- Is illegal. This includes content or any messages that promote or discuss illegal activities or encourages others to commit them.
- Is abusive, obscene or hateful. This includes language, information or images. Masked swearing (e.g. "f__k") is considered the equivalent of the actual swear word.
- Is threatening, harassing, libellous or defamatory either between Panel Members or directed towards an IIS moderator or other IIS employee.
- Is inciting hate or violence.
- Is bigoted, racially, ethnically, sexually or otherwise offensive.
- Is an inappropriate political or religious message.
- Is generated by or with any input whatsoever from any artificial intelligence systems or technologies.
- Is derived through automated data mining, through use of spiders, robots and/or other similar techniques or is used to manipulate the results of any survey and/or prize draw.
- Is using any action to interfere with the platform or surveys including but not limited to overloading, flooding and/or crashing any application.
- Is aimed at advertising or marketing any goods or services.
- Contains viruses, corrupted files, "Trojan Horses" or any other malicious code and/or spyware.
- Contains your personal information or the personal details of other people.
- Is owned by or under the copyright of someone else.

It is important to note that IIS does not pre-screen any information posted by Panel Members.

However, IIS reserves the right to remove any content that is posted by Panel Members at any time.

By submitting your responses, you confirm that they are comprised solely of your original ideas and linguistic expressions, unless explicitly noted otherwise, and you expressly agree not to replicate or paraphrase content found in copyrighted materials, information sourced from other websites or sources, or input generated by artificial intelligence systems or technologies. Responses that are identified as being potentially plagiarized or created with the assistance of artificial intelligence systems or technologies, are subject to elimination and may lead to the termination of your membership, with the direct consequence of losing the right to any rewards and/or points related to the plagiarized or otherwise created with the assistance of artificial intelligence technologies or systems’ activity.

7. Children's Privacy

If you provided information concerning children in your household and confirmed that you are the parent or legal guardian, we might contact you in respect of surveys or other research activities which we would like them to participate in. We will always require your prior consent as parent or legal guardian before inviting such child to take part in a survey or other research activity.

8. Rewarding You for Answering Online Surveys

Each time you complete a survey before the deadline, you will receive points or another reward upon completion or you will be entered into a prize draw. The type and size of the reward or of the prize draw may vary per the survey difficulty, length or other similar elements.

If you request for your Panel membership to be terminated, you should redeem all your bonus points and exchange them for vouchers prior to termination/inactivation of membership, otherwise you'll forfeit the remaining points and your points account will be automatically deleted.

There may be instances when the points for recently completed surveys do not immediately appear in your account. In such cases the points will be added later to your account.

IIS reserves the right, at any time, to implement a verification period (of maximum 96 hours), during which your reward will be held in "Pending" status. During this period, we will undertake quality control and fraud prevention checks. We will inform you of any such waiting period applicable to you, via the FAQ section of the Panel Members' website or by other means of communication, as per Section 13 below. Newly registered Panel Members will always need to wait 96 hours from completing their registration before any reward will be released from "Pending" status. You will see a confirmation message when your registration process is complete.

When the necessary number of Panel Members has answered a survey, or you do not actually fit the profile, IIS or its clients have the right to end the survey at any stage and not collect further answers. In such a situation and depending on the stage reached in any survey, a reduced number or no points may be awarded.

9. Cookies, Digital Fingerprinting, Device Data and Other Information on Your Device

IIS is committed to the following areas:

- Ensure that the survey is delivered in a form that is reasonably suited to your device.
- Assist in providing support to you should you have difficulty accessing or completing a survey.
- Use anonymised information whenever possible for research purposes. For example, to determine the percentage of Panel Members that use a certain type of browser in a specific country.

The reasons we are using the below measures are described in more detail in our Privacy Policy .

Cookies

As set out in more detail within our Cookie Policy, we are using different kinds of cookies and might also read cookies set by third parties. With your prior consent, cookies are used for statistical purposes, functionality, quality control, validation, fraud prevention and fraud control. Find out more about our Cookie Policy here.

Digital Fingerprinting

We also use digital fingerprinting technology, also known as "Machine Identification", digital fingerprints, to gather certain information about your device hardware and software.

Device Data and Other Information on Your Device

We may also use certain information about the hardware and software present on your device for quality control and fraud prevention purposes. We also automatically capture information about your IP address, location data, operating system, screen display settings, browser type and whether your device has a webcam.

10. Confidentiality Notice

As a research participant, you may be asked to review new concepts, products and packaging that are still in development or not yet launched and, as such, not known to the public. You may come in contact with, be allowed to see, use or otherwise have access to certain non-public, confidential, proprietary, or trade secret information or content/material that are the sole and exclusive property of Ipsos Group and/or Ipsos’ relevant clients, including, without limitation, information with respect to the client products (collectively, "Confidential Information"). You hereby agree to protect the secrecy and confidentiality of such Confidential Information and you must not modify, copy, print, store, reproduce, republish forward, distribute, alter, reverse engineer or disclose to anyone by any means, the Confidential Information you will have access to, and you must not use the Confidential Information for other purpose than the purpose it was disclosed to you. You agree and acknowledge that Confidential Information is protected and is subject to regulations, laws, and intellectual property rights and ownership.

11. Intellectual Property

IIS and any of the entities in Ipsos Group shall own and retain exclusive ownership of its trademarks, logos, patents. copyrights, any content of its website and other intellectual property rights ("Ipsos IP"). You may not modify, use or reproduce any of the Ipsos IP without IIS/any of the applicable entities of Ipsos Group's prior written consent and you may not rent, lease, loan, sell, distribute or create derivative works based on Ipsos website/mobile application or Ipsos IP, in whole or in part. Nothing in these Terms and Conditions shall be construed as granting you any license, right, title or interest in any Ipsos IP, or any patent, trademark, copyright, know-how, or similar right now or hereafter owned or controlled by IIS or any of the entities in Ipsos Group.

12. Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless IIS and each of its respective officers, partners, clients, managers, employees, agents and attorneys, from and against any and all liabilities, claims, actions, suits, proceedings, judgments, fines, damages, costs, losses and expenses (including reasonable legal fees, court costs and/or settlement costs) arising from or related to: (i) your membership within the Panel, (ii) your participation within surveys or other research activities conducted by IIS, (iii) any third party claims, or (iv) any breach by you of these Terms and Conditions.

Any unlawful or disparaging action caused by you during your membership within the Panel or your participation within surveys or research activities conducted by IIS, that may be considered a violation of criminal and/or civil law shall entitle IIS to seek all remedies in this regard to the full extent permitted by law and in equity. IIS disclaims any warranties, express and implied, related to your membership within the Panel and to your participation within surveys or research activities conducted by IIS and IIS shall have no liability whatsoever (including without limitation liability for any indirect, special, incidental or consequential damages), to you or any third party, for your membership within the Panel and your participation within surveys or research activities conducted by IIS.

You will release and forever discharge IIS, IIS's clients, each of their affiliated companies, and each of their respective officers, directors, shareholders, employees, and agents from and against all claims, lawsuits, causes of action, demands, losses, liabilities, obligations, judgments, damages, costs and expenses of any kind (including reasonable attorneys' fees) ("Losses") arising directly or indirectly out of any injury, death, property damage or other damage sustained or allegedly sustained by you resulting from the distribution, sale, consumption or use of or contact with a product in connection with any product test and evaluation research. This does not apply to any Losses which may be caused by IIS's client's or IIS's gross negligence or any liability by them under applicable product liability or consumer protection legislation.

13. Participation Conditions

IIS reserves the right, at any time, to change these "Terms and Conditions" for one or several of the following reasons:

- improving the safety of Panel Members;
- enhancing the functionality of the Panel;
- combating any type of abuse or fraud related to the use of the Panel;
- introducing additional functionalities of the Panel, where the use of these services or functionalities will be voluntary;
- a change in the generally applicable legal provisions that has a direct impact on the content of the Terms and Conditions.

Panel Members will be informed of each change by placing information on the main page and by notification sent by electronic mail, containing a summary of such changes being performed to the Terms and Conditions. We may also inform you of any updates and/or changes via the FAQ section of the Panel.

Any such changes will become effective on the date indicated by IIS, but no earlier than 15 days from the notification of such changes, unless otherwise provided by applicable laws. IIS may change the Terms and Conditions without complying with the 15-day notice period mentioned above, including with immediate effect, in the event that:

- it is subject to a legal obligation under which it is compelled to change the Terms and Conditions in a way that prevents it from fulfilling the notice period;
- it needs, exceptionally, to change the Terms and Conditions to combat an unforeseen and immediate threat related to the protection of the use of the Panel, intermediation or protection of Panel Members against fraud, malware, spam, violation of personal data security or other cyber security threats and other similar situations.

In order to develop the Panel further, IIS may introduce new functionalities, without infringing the rights of the Panel Members.

If you do not agree with the content of the changes made to the Terms and Conditions, you have the right to terminate your Panel account at any time.

From time to time, we may contact you by email, SMS or other electronic communication for account administration purposes, as well as through email newsletters or special announcements containing key information related to your Panel membership activity and key Panel updates ("Membership Updates").

We may also send you email communications, SMS or other electronic communication about (i) rewards that you may be eligible for through your participation in our surveys, and (ii) new Panel engagement campaigns that we have regarding (new) Panel rewards and/or redemption (collectively named "Engagement Updates"). Receiving any of these Engagement Updates is optional and you can separately opt-out/opt-in from Engagement Updates at any time by using the unsubscribe link provided in those communications.

In some cases, individual surveys may be subject to additional conditions of which you will be made aware at the beginning of such survey. You will be under no obligation to accept such additional conditions; however, this may affect your eligibility for such survey.

14. Termination/Inactivation of Membership

You may request at any time for your membership to be terminated and opt-out from the Panel. You may do this either by sending an email to [email protected] or by clicking on the appropriate link within your online Panel account dashboard or via clicking the corresponding link in any survey invitation received from us. Please note that it may take up to seven (7) days to fully process your request and remove your contact information from all of our systems, so you may still receive occasional communication from IIS during this time. Beyond that we will retain information up to the limits mentioned in Section 9 from our Privacy Policy . If you request to be unsubscribed from the Panel you should redeem all your bonus points and exchange them for vouchers prior to unsubscribing, otherwise you'll forfeit the remaining points and your points account will be automatically deleted.

IIS reserves the right to terminate your Panel membership immediately, without notice, for any conduct that falls outside our quality parameters or business objectives, or any other violation or breach of these Terms and Conditions, our Panel Privacy Policy or applicable survey rules.

IIS also has the right to inactivate an account due to fraudulent or unlawful behaviour. If your account is flagged for fraud or other behaviour that goes against Ipsos standards or requirements, we will notify you using the contact information in your account. Termination of your Panel membership for fraudulent behaviour or serious breach of these Terms and Conditions, the Panel Privacy Policy, or survey rules may result in the immediate forfeiture of all accrued rewards or points. In such cases, no rewards or points in the inactivated account, including those in "Pending" status, will be redeemable by the fraudulent Panel Member.

The use of the Panel Member account by an individual other than the Panel Member may be considered an unauthorised use and may be grounds for immediate termination and forfeiture of all gathered rewards and/or points.

IIS reserves the right to delete inactive Panel Members from the Panel. This means terminating a Panel Member's membership if the Panel Member does not have any Panel activity at all or does not respond to any survey invitation (by clicking any survey link) for more than six (6) months. IIS will inform you of such termination and you will have thirty (30) days to redeem any remaining points, or reactivate your account, otherwise the respective points account will be forfeited and erased completely.

15. Jurisdiction

These Terms and Conditions are governed by Romanian law and the non-exclusive jurisdiction of the Romanian courts.

16. Contact Us

For more information about our Panel, Panel membership or other information related to us, please contact our Panel Support Team. They can be contacted by:

Email sent to: [email protected] with “Ipsos iSay Panel” as subject line
Or by letter sent to:
Ref: Ipsos iSay Panel
Panel Support Team
Ipsos Interactive Services SRL
319 Splaiul Independentei, 1 Sema City Building,
Bucharest, District 6, 060032, Romania